商務職場英語口語900句

做個筆記  Section 2 介紹自己 我很幽默，也很樂觀。 B: Then you must be very fit for this job. 那麼你一定很適合這份工作。 必備單詞 have a good sense of... 有良好的……感 optimistic 樂觀的be fit for 適合…… 相關說法 ● 我很幽默，並且對生活保持着積極的態度。 I’m very humorous and I have a positive attitude toward life. 26. 我不害怕去一個新的環境，或者是學習一些新的、難的事情。 I’m not afraid of coming to a new environment, or learning new and difficult things. 模擬現場  Section 5 興趣愛好 take my mind off my work but also make me keep the perfect moments.  Section 6 離職與應聘原因 opportunity for advancement.  Section 7 職業目標 I hope to be promoted through my own efforts. If given the chance, I would love to head the whole sales team. I will make a long-term plan, and then update my knowledge through some training courses  Section 8 薪酬 probationary period 試用期 At my last job I had a monthly salary of $4500, with a guaranteed year-end bonus of three month’s salary.  Section 2 新人培訓 on-the-job training.  Section 3 遲到▪早退 get stuck in traffic堵車 oversleep 睡過頭  Section 4 加班 half a loaf is better than none在英語裏是一個俚語，意思是“聊勝於無”。  Section 6 升職加薪 in charge of負責，掌管 head up負責，主管r go to sb’s head 衝昏某人的頭腦，使某人驕傲自滿  Chapter 3 打理日常工作 rush job緊急任務 All these should be done by ....（這些事情都要在……之前完成）  Section 2 開展工作 一般來說工作計劃（Work Plan）包括以下幾個基本要素（basic elements）。 Part 1 Objectives （第一部分：目標） Part 2 Problems （第二部分：問題） Part 3 Resources （第三部分：資源） Part 4 Strategies （第四部分：策略） Part 5 Requirements （第五部分：需要） We need to get a move on with this work. 我們必須加快工作進度。  Section 4 工作問題▪分析 keep track of 瞭解……的動態 Failure breeds success. Let’s learn something from our failure.  Section 6 整理文件 How am I supposed to organize them? 這句話的意思是“我應該怎麼做呢？”還可以說成What am I suppose to do?  Section 8 設備故障 I find there’s a hole. 工作中設備或者系統出現技術故障可不是什麼開心的事情，報告這個情況時，外國人多會委婉地描述，如：I am sorry. We’re experiencing some technical difficulties.（對不起。我們遇到了技術故障。）  Section 9 處理投訴 I’ll make the adjustment right now. make a settlement解決問題 I think we can cope with the matter. We have gone through a crisis like that before. 我覺得我們能處理這一問題。我們以前經歷過類似的危機。 nail down 弄清 We can assure you that such a thing will not happen again in future deliveries. 2025/11/18 發表想法 expedient adj權宜的 原文：stopgap 權宜之計 stopgap 權宜之計 ’d like to file a complaint.（我要投訴。） I’m going to go over your head.（我要去你上司那投訴你。） I intend to write a strongly-worded letter.（我要寫一封措辭強烈的投訴信。） Your after-sale service doesn’t cover this issue.（你們的售後服務不涵蓋這個問題。）  Section 10 與上司溝通 I’ll get to work on it at once. I’ve arranged the reports for you to examine. I hope I’m not in your way. Could you spare me a few minutes? “想和某人談談”比較正式、禮貌的說法是：I wonder if I could have a word with you. I would like to hear your opinion. 你知道嗎　詢問他人意見時，還可以說： ● What do you say? 你覺得呢？ ● What’s your suggestion? 你有什麼建議嗎？ ● Have you got some better idea? 你有什麼更好的點子嗎？ I’m to blame for that. give one’s word 保證  Chapter 4 工作會議 will send the word to her. audio-visual 利用視覺和聽覺 convention facilities 會議設施 in good maintenance維護良好 Where are we going to have the meeting?　 How long will the meeting take? Who is to hold the meeting? Are you all set?  Section 2 安排議程 take the minutes做會議記錄 All the necessary documents relevant to the meeting should be available. I want to design the agenda once and for all. 必備單詞 once and for all 徹底地 present a broad company profile. run-through預演 Let someone go and round them up. could you take down the minutes of the meeting and distribute it to all the attendees after this meeting?  Section 3 日程變動 allow for 考慮到，顧及 inform sb. of sth.通知某人某事 Can we reschedule for next week? Could it be postponed, if possible, till Tuesday? If you’ve got a minute, I’d like to talk to you about the agenda of the monthly meeting. take the floor意思是“在會議上發言” Now I open the floor for questions.  Section 4 預訂會議室 be booked up表示“預訂完了，車、船、戲票等預訂一空” Does it have the capacity to hold 200 people? How many people do you need the room for?  Section 5 會議服務 Internet access互聯網接入 hook up將(計算機或其他電子設備)連接起來 put sb. in charge of sth.  Section 6 討論議題 I want to present my opinion. We’re getting nowhere with this discussion. ● 你跑題了。You got off track. get back to the point debate有“討論，爭論”的意思，還有“考慮；思考”的意思。 make up one’s mind下決心 beat a dead horse what shall we discuss next? But we have not come to a solution. Let’s move on to the next topic. Shall we leave that item? 我們可以結束這個論題了嗎？ Let’s make it clear who does what.  Section 7 陳述意見 I’m open to any reasonable suggestions. How about lowering the price? This suggestion is constructive, isn’t it? rival company競爭公司 draw out延長 beat around the bush 說話繞彎子 would you mind taking notes today? 日常中，只是找別人談談事情則可以說：Can we talk for a second? 我能和你說幾句話嗎？Can I have a word with you for a second? 我能和你說幾句話嗎？ So this is the most efficient way to get the customers’ attention.  Section 8 贊同反對 That’s what I meant. Fine by me. I have no objection to it. I’m with you there. under certain circumstances在某種情況下 as far as I am concerned就我而言 up to a point某種觀點上 Unfortunately, I see it differently. I’m afraid I can’t agree. I strongly oppose that contention. stereotypical老套的 Sorry, I think you misunderstood what I said. I’m afraid you don’t understand what I’m saying. I don’t think that makes any sense. Quite the opposite.  Section 9 腦力激盪 2025/11/21 發表想法 propose；present；come up with 原文：put forward 提出 put forward 提出 Any complaints? Let me hear your candid opinion. Let’s put it to the vote. 我們投票決定吧。 we’ll have to work hard on this.  Section 10 會議總結 I’m afraid we’ve run out of time. Before we close today’s meeting, let me just summarize the main points. take precedence to 比……重要 wrap up  Section 11 會後詢問 :We haven’t heard from you yet set the date確定時間 :I think we’d better leave that for another meeting. I’m afraid that’s outside the scope of that meeting. put effort into加大力度 If I were in your position, I would not break my promise. Don’t try to force your opinion on other people. I’ve had it with...我受夠…… I’d like to take this opportunity to discuss with you about a little proposal. So, what’s the point? That’s not the point.（這不是重點。​） 就可以用What’s the point? 來進行反問。 Why don’t we try the proposal for a month, and see how it works. Why don’t we ...?  Chapter 5 公司簡報 2025/11/21 發表想法 built; founded 原文：The company was established in 2000. The company was established in 2000. There are 50 employees in the company. There are 8 departments in the company. is renowned for We have been engaged in this line for 20 years. I’m looking forward to our further cooperation in the future. Clients are from both home and abroad. We have a market share of 25%. You may have confidence. exclusive agency 特約經銷商speciality stores 專賣店franchised store授權銷售點 The company plans to attend 10 exhibitions this year. our company has established representative office in  Section 2 產品介紹 It can supply and guarantee a superior standard of service quality. be characterized by以……爲特點 It features beautiful profile, compact construction, simple operation and easy maintenance. It offers flexible adaptations to the requirements of the operating company. out of stock 沒貨；脫銷 best seller 暢銷貨 affordable付得起的 be worth doing值得做…… This catalog displays the wide variety of our products. be the wave of the future meet with great favor  Section 3 圖表運用 In this table, each row specifies a product while each column contains a set of parameter in a special aspect. This line signifies our profit of last year. From the graph we could see a slight decline from a six- month high. The tendency of the market could be seen from this graph. The most prominent feature of the graph is the sudden fall in March. This may be related to the international crisis at that time. The number of purchase rises from here, and reaches the peak in October. quite a thing在口語中意爲“很不錯”。有時候我們還會看到quite the thing，意思是“時髦，流行”  Section 4 業績描述 annual growth 年增長率 net profit 淨利潤 sales volume 銷售額 The total sales volume claims a record high of 1 million. Last year our sales rose by 5%. In the meantime, customer’s complaints dropped remarkably. performance-related pay 績效工資 performance evaluations draw your attention Let’s look at what you’ll be expected to bring in.  Section 5 管理風格 thirst of渴望 We need to use an adaptive project management style as we move through the life cycle if we are to be successful. states capitalize利用 every decision has constraints based on policies, procedures, laws, precedents, and the like. but since uncertainty is always there, risk accompanies decisions. You’re just in the way.  Section 6 企業文化 Enterprise’s culture refers to a set of concept, belief, value and its behavior standard and model, which are accepted by all the staff. people-oriented 以人爲本的 basically sum up the key features of integrity 誠實，正直 effectiveness實效 excellence 卓越 run after 追求 impartiality公正 transformation變革 productive建設性的 partnership夥伴關係 positive積極的 recognize innovation as the core value of by establishing a unique cultural position. adaptive talents. driving power In a strict sense, falls into place. is highly valued in the result of value-oriented價值導向 connotative含蓄的  Section 7 商務環境 pro-business利商的 In a rapidly changing business environment, not being open to change can be a major mistake. There are both challenges and opportunities faced by enterprises under e-business environment. In information economy era, the business environment of enterprise changed basely. contending with it. all-round our ability to innovate is key to ensuring our competitive edge. unction effectively the handshake is considered the correct greeting ritual. we had conducted a thorough survey about this market. Good preparation brings good result. 2025/11/30 發表想法 hold v.持有某種觀點 原文：hold hold We did hit the profit record last year develop the advanced market  Chapter 6 接待客戶 I am here to pick you up. How was your flight? How long did the flight take? You must be very tired after such a long trip. get some work done. Let me help you with your luggage. Did you have any trouble clearing customs? Our car is out in the parking lot. You must feel jet-lagged. Should I take you to your hotel first? 2025/11/30 發表想法 booked a room 原文：We’ve made a reservation for you at China Hotel. We’ve made a reservation for you at China Hotel. You shouldn’t have gone to so much trouble. was unexpectedly tied up this afternoon. take you around this city I’m tied up. (我很忙 The car has already been waiting for us. This way, please.  Section 2 問候寒暄 I’ve heard a lot about you I’m flattered. Shall I show you around the town tomorrow? Have you tried Beijing roast duck? Now I’m seeing it with my own eyes.  Section 3 邀請客戶 Would you like to visit our factory? We are pleased to invite you to visit I’ve been expecting that. What can we expect from it? Could we have the honor of your presence at this meeting? Your presence will be much appreciated. You wouldn’t want to miss it. check sth. out 仔細查看 t’s nice of you to We are considering inviting you to work on it with us. Don’t mention it.  Section 4 參觀生產車間 2025/12/01 發表想法 I hope this visit will help you know our products better. 原文：I hope this visit will help you get a better understanding of our products. I hope this visit will help you get a better understanding of our products. Our factory covers an area of 30,000 square meters. Let me show you where everything is. These drawings on the wall are process sheets. What is your capacity of your warehouse? Do you want to see our product line? We have very strict quality control from material selection to product packaging. Please feel free to ask questions at any point during our visit.  Section 5 商務會餐 2025/12/01 發表想法 Do you have any dietary restrictions?​​ （你有飲食限制嗎？） ​​Is there anything you can't eat?​​ （有什麼不能喫的食物嗎？） 原文：Is there any special dietary requirement? Is there any special dietary requirement? a budget of 200 dollars The average spending for one person in this restaurant is over 300 dollars. May I sit next to you? Is this seat taken? I’d like to start tonight’s dinner with a toast. I wish to propose a toast to our friendship and cooperation.（爲我們的友誼和合作乾杯。） May I refill your glass? I get drunk easily. I’m a lightweight. 你就可以說How about a toast?  Section 6 機場道別 are you sure you’ve brought all the stuff with you? time and time again 反覆地 boarding card 登機牌 I’ll catch you later! Let’s promise to keep in touch. Wish you a safe landing in I want to thank you for placing such a big order with us. You won’t be disappointed. It’s a token of my appreciation for your business and friendship. This is a token of my love. give one’s regards to... “代某人向……問候致意”  Chapter 7 拜訪客戶 2025/12/02 發表想法 What time is good for you? 原文：What time are you available? What time are you available? When shall we meet? fix a time for the meeting. have an appointment with sb. 和某人有約會 2025/12/02 發表想法 stop by sp/ be at sp. 原文：I’ll stop by your office at 3 in the afternoon. I’ll stop by your office at 3 in the afternoon. be set for 安排 have the opportunity to do sth. 表示禮貌與客套。  Section 2 變更取消行程 instead 代替 Can we change it to 2 p.m.? Could we make it a little later? 2025/12/02 發表想法 put... on hold 原文：put off 延期 postpone 推遲 Could you reschedule the date? bring sth. forward 把某事提前 I’d like to take a rain check. make it to somewhere 及時趕到某地 I can’t keep our appointment. I’m calling to know if it would be possible to  Section 3 描述拜訪意圖 I’d like to see someone in charge of marketing. supervisor 主管人 I’m here to discuss the possibility of establishing business relations with your company.  Section 4 討論合作細節 2025/12/02 發表想法 Go through 原文：go over 討論 We offer 7/24 after-sale service. We will send our European experts to assist you every two months. acceptable price range? Please help me understand this term. Can we make a compromise here? get a 15% commission of the amount It is good for both of you.（對你們雙方都有好處。） It is beneficial to both sides.（對雙方都有利。）  Section 5 告別客戶 We couldn’t have done it without your help. see eye to eye on sth. 對某事看法一致 see sb. out 送某人出門 爲別人送行可以用see sb. off表示 It’s very kind of you to come to see me off. = Thank you so much for seeing me off.  Chapter 8 商務活動 Do you know much about our company? ● Have you heard of us? ● Do you know anything about our company? We specialize in be committed to 致力於 I’m sure your company could benefit from our service. I’m sure you will find our service valuable. We are always interested in cooperating with your company. We are glad to enter into business relations with your company. establish considerable business dealings with you. We look forward to a further extension of pleasant business relations. we have a turnover with a 20% increase per year.  Section 2 新品發佈 due for release What kind of events is scheduled for the new product? paste up left enough space for most recently developed product. This new version improves on the previous version in terms of　its user friendly and killer function. Some updates have been made for It looks sharp! advance sales 預售 Now hold on for the best. 表達“不遺餘力”時，除了spare no effort，我們也可以用be all out來表達  Section 3 市場調研 prospective customers“潛在客戶” What areas would you suggest for improvement? What do you think is an appropriate price for this service? We are getting pretty good ideas.　 is not as good as our competitors. Is the price affecting our competitiveness?　 We are moving in the right direction There are still minor changes we need to make though. it’s urgent to upgrade the model under the background of fierce competition in the cell phone market nowadays. we should conduct some market research first. What’s the customers’ preference? What are the difficulties we are going to face? Who are our likely competitors? We have to take all these into consideration. in cooperation with Baidu to identify which type of cell phone the customers prefer nowadays. And then we can upgrade the old model to meet the customers’ demand. draw up a tentative plan. we ought to go ahead now.  Section 4 產品推銷 I’d like to take this opportunity to explain to you some of our products’ best features. be worth doing sth. 值得做某事 We’ve adopted the cutting-edge technology. newly-developed 最新研製的 must-have product 必備品 The usability of our product surpassed anything else on the market. specific 詳情，細節 we are offering a 30% discount on the product for the first 7-day sale. line up在這裏的意思是“安排” run demonstration這個短語比較常見，意思是“做展示”  Section 5 參加商展 The statistics show that spot 展臺 booth 展臺 What if we give out free samples？ eye-catching 引人注目的 internet hookup We have a special program for new arrival 新品 It’s a mix of the newest technology and the stylish design. Here is our brochure with all the details special in-show discount get back to sb. 表示“過後再給……回覆”  Section 6 售後服務 access my account 2025/12/04 發表想法 它表示主語（你）安排或讓別人（比如服務員、朋友、某個機構）爲他/她完成了某項服務。重點在於動作是由別人執行的，而不是主語自己親自做的。 結構：have + 賓語 (sth) + 過去分詞 (done) 原文：I had my account recharged I had my account recharged ● I am on my way now. 我現在去辦。 ● I will get right on it. 我馬上就辦。 ● I will do it right now. 我馬上去做。 make changes to Just follow the directions on our website. take sth. seriously 認真對待某事 ignore 忽視 compromise 危害 I will do everything in my power to make it up for you. ● We’ve begun to fix it. ● We have already started to correct it. We have taken corrective actions to make sure there is no misunderstanding. You can be assured that this will never happen again. We promise this won’t happen again.  Section 7 銀行服務 cash 將……兌現 draft 匯票 denominations 2025/12/05 發表想法 “開立信用證”通常說成是：open/establish the L/C。 信用證有以下類型： confirmed L/C 保兌信用證 unconfirmed L/C 未保兌信用證 irrevocable L/C 不可撤銷信用證 revocable L/C 可撤銷信用證 transferable L/C 可轉讓信用證 non-transferable L/C 不可轉讓信用證 divisible L/C 可分割信用證 indivisible L/C 不可分割信用證 原文：a letter of credit 信用證 a letter of credit 信用證 I’ve opened a letter of credit in RMB with a bank in U.S.A. supporting materials 支撐材料 interest 利息 ● 這種存款付給利息嗎？ Do you pay interest on this account? ● 這個賬戶有利息嗎？ Is there interest paid on this account? Are there any fees? Is there a charge for that? activity charge賬戶手續費 associate charge附加費 The banks’ export financing is really important for our company. I’d be more willing to work with you if you agree to use demand drafts to pay invoices. What’s your practice concerning terms of payment? What payment terms could you offer us? I’d be more willing to work with you if you agree to use demand drafts to pay invoices. 與賬目相關的經濟術語除了invoice（發票）、draft（匯票），常見的還有bill（賬單）、receipts（收據）。如：Sort out all your bills, receipts, invoices and expenses as quickly as possible and keep detailed accounts.（儘快整理好你所有的賬單、收據、發票和開支，並記好賬目明細。）  Chapter 9 貿易往來 I’m interested in a couple of items in your catalogue, and I’d like to know the prices. catalogue 商品目錄 quotation 報價 arts and crafts手工藝 你知道嗎　關於詢價報價的短語有： to inquire about 對……詢價 to make an inquiry 發出詢盤 firm offer 實盤 to offer for 對……報價 official offer 正式報價 to make an offer for 對……報盤(報價) wild speculation 漫天要價 the preference of one’s offer 優先報盤 counter-offer 還盤，還價 Here is a list of my requirements. I’d like to have your lowest quotation CIF London. 我們希望你們報離岸價格。We’d like you to quote us FOB prices. Would you tell us what quantity you require so that we can work out the offer? our price depends on how large your order is. How long is the offer open? In response to your inquiry, we are pleased to make you a special offer as follows. at sb’s request 應某人的要求in response to 回應 We can offer you a quotation based upon the international price. Our offer is 80 RMB per tape-recorder, FOB Tianjin. We give you a price of $1,440 FOB Chicago. Your price is so high that we can hardly make a counter-offer. This year’s prices are higher than last year. But they are still lower than the quotations you can get elsewhere. prohibitive (費用、價格等)過高的 in case of large orders. Your price is higher than some of the quotations we have received from other sources. If your order is large enough, we can consider making a further concession in our price. I can tell you at a glance that Your unit price is 100 dollars higher than we can accept. bring it down to Is it possible for you to make a better offer? As I have said, we can cut the price by 4% at most. It’s our rock-bottom price. 2025/12/06 發表想法 minimum price、price limit、bottom line、best price、lowerest price 原文：rock-bottom price 最低價 rock-bottom price 最低價 Could you also tell me the quantity you desire? All our FOB prices are listed here. But they are subject to our final confirmation. :I can assure you this is our best offer. Could you give me an indication of the price? Could you give us some ideas about your prices?（你們能介紹一下價格嗎？​）Can you give me a rough idea of the price?（可以給我大概的報價嗎？​） I’m sorry that we are unable to make you an offer at present.  Section 2 訂購與交貨 We intended to book a trial order with you. place the order下訂單 What is the minimum quantity of an order for your goods? Could you please tell me the minimum quantity required in an order? substantial 大量的 May I ask when do you want to take delivery? in a position to do sth. 能夠做某事 Your order shall have our prompt and careful attention. Can you expect an earlier shipment by August? 直達運輸 through transport 中轉運輸 transfer transport 甩掛運輸 drop and pull transport 集裝箱運輸 container transport 整箱貨 full container load 拼箱貨 less than container load (LCL ) 物品儲存 article reserves 堆碼 stacking 安全庫存 safety stock 庫存週期 inventory cycle time 裝卸 loading and unloading 分揀 sorting 配送 distribution We ensure a timely delivery of the goods. 遠洋貿易中表示交貨期時，delivery和shipment可以換用，如：March delivery/shipment(3月交貨)。 Can you guarantee the goods to be exactly the same quality as the previous order? Are they in stock now? 詢問有沒有貨還可以說： Are you ready to supply now?（現在可以供貨嗎？） Do you keep a large stock of goods?（貨物的庫存充足嗎？） Please keep the quality of goods this order as the same as that of the previous order.  Section 3 折扣與佣金 We usually don’t grant any discount for a small quantity. 好的。 Is there any discount on this product? Could you make the discount a little more attractive? Can we get a volume discount? Sorry, the price is fixed It is outside where I can go. 這超出我的底限了。 We will offer a 5% commission for each transaction. Is it possible to increase the commission to 5%? agency agreement 代理協議 consideration 酬金 there is no point in further discussing. You can’t expect us to make such a large reduction. Can we meet each other half way? You can’t expect us to make such a large reduction. 回答這一句時，可以說What kind of reduction did you have in mind then?（那麼您認爲減價多少合適呢？）  Section 4 數量▪質量 dozen 1打(12個) We need twice as much as we originally ordered. Is there a minimum order? 表示“對……有興趣”還可以用be into這個短語。 They always buy in bulk. according to regulations We always have faith in the quality of your products. top 優於，勝過 superior 更好的 We’ve made every effort to make sure our customer gets the best. I am sure you will find the quality of our product satisfactory. We attach great importance to our products’ quality. place/put a high value on sth in that case, we have to quote again according to the new quantity. Could you confirm this new quotation first?  Section 5 包裝裝運 How will the goods be packed? The goods are packed in seaworthy wooden cases. contributes greatly to airtight 密封的 container 集裝箱 What do you think of the packing for these goods? durable 耐用的 inferior 差的 The packing must be in line with market preference. be able to withstand long distance handling. The packing must be seaworthy. be well protected against dampness, moisture, rust and shock. cartons should be strong enough to stand rough handling. I suggest that you strengthen the carton with double straps. should in no case be packed in  Section 6 保險付款 What kinds of insurance clauses do you cover? insurance clause 保險條款 Does your company cover all kinds of risks for transportation by sea, land and air? And if needed, in the light of the actual findings, we’ll compensate you for the loss according to the provisions of the insurance policy. Are buyers responsible for the extra premium? standard practice 慣例 Do you think WPA coverage is enough for a shipment of this nature? WPA(With Particular Average) 水漬險 TPND(Theft, Pilferage & Non-delivery) 偷盜提貨不着險 平安險Free from Particular Average(FPA) 水漬險With Particular Average(WPA) 一切險All Risks Who will be liable for the insurance claim? underwriter 保險商 arrange/cover insurance投保 insurance policy保險單 insurance premium保險費 insurance coverage保險範圍 2025/12/08 發表想法 Insure against all risks for x on sth. 原文：Please insure the shipment for RMB 10,000 against all risks. Please insure the shipment for RMB 10,000 against all risks. In which currency shall I pay? Can we remit the amount by cheque? Must I pay for my cancel? clean draft 光票 A:Have you drawn a clean draft on us for the value of this sample shipment? We will pay when we receive it. Please send us your draft through Bank of China for documentary collection. terms of payment 付款方式 What’s your practice concerning terms of payment? How would you like to make the payment? Payment by L/C is our method of trade in such commodities. 回答這句時可以說：Do you mean I can open a letter of credit in Renminbi in my country?（  Section 7 投訴與索賠 The consignment is not in conformity with the specifications stipulated in the contract. We will entertain your claim after the retained samples are rechecked and certified by another laboratory. consignment 裝運的貨物 conformity 一致 specification 規格 stipulate 規定 inferior quality質量低劣 entertain考慮 your last shipment is not up to your usual standard. differ totally from your samples. Claims of supplier related issues must be made within 30 days after arrival. But now it’s already 2 months! You must compensate us for the loss. We’ve already agreed to make you a compensation of 6% and give you some preferential terms later on. Is that still not enough? The compensation you offer can’t cover our loss. t left us no other choices but to file a claim on you. dismiss a claim駁回索賠 reject a claim拒絕索賠 settle a claim解決索賠 withdraw a claim撤回索賠 We want to settle our claim on you for late shipment. We propose we compensate you by 5% of the total value to make up your loss. The delayed shipment on your part causes us to disappoint our important customers. If you cannot accommodate our claim, we would like to submit　it to arbitration. I’d like to talk with you about something that is going to be a problem. I’d like, if possible, to see it settled at this meeting. so we are compelled to claim on you. As soon as the ship arrived at our port, we had it inspected. A shortage of thirty kilograms was found. From the shipment of two hundred cases of glassware, we find that nearly 20% of wooden cases have been broken, and the contents are badly damaged. It seems that we shall not be held liable for the shortage. pass the buck The shipping documents can prove that when the goods are shipped, the number was correct and the goods were in perfect condition. They must have been damaged in route. Your claim, in my opinion, should be referred to insurance company, as the mishap occurred after shipment. Could you offer the survey report? Would you like to show us the evidence?（請問您可以給我們看一下證據嗎？） Have you got any reports in written form?（貴方有書面報告嗎？）  Section 8 招標與投標 We are prepared to call for a bid for the construction project. We decided to invite tenders for the construction project. make a tender for Is tender-opening done publicly this time? Is your tender-opening secret or public? We are very interested in this tender, and we will do our best to win this award. We are willing to participate in this bid. 2025/12/10 發表想法 When is the deadline for the tender submission? 原文：When is the closing date for the tender? is temporarily set on 2025/12/10 發表想法 is temporarily arranged from …to 原文：The period for bidding is temporarily arranged from 1st September to the end of the month. cash deposit 保證金 bidders need to hand in a cash deposit or a letter of guarantee from bank of China. furnish a bid bond Have you prepared your bid? When and where do you open the tender? I am sorry to have taken up so much of your time.  Section 9 融資 financial position 財務狀況 Actually, I have a few questions about the terms of the payment. We invest in companies whose growth and profitability could be improved by a management payout. Would you explain specially your proposal about the terms of payment? Would you explain specially your proposal about the terms of payment? It can be solved by drawing a draft on us at 60 days sight. We have built 10% for contingencies into our cost forecast. We demand the draft accepted by a bank acceptable to us. pay it a long credit? To acquaint you with our purchase terms, we enclose a blank form of our confirmation of order for your reference. Is there any regulation on the proportion of investment by foreign investors in your country? How much is the total amount of investment?  Section 10 簽訂合同 I’ll draw up an agreement at once to draft a contract 起草合同 contractor 訂約人，承包人 originals of the contract 合同正本 copies of the contract 合同副本 a written contract 書面合同 contract life 合同有效期 to bring a contract into effect使合同生效 to carry out a contract 執行合同 to break the contract 毀約 to cancel the contract 撤消合同 to terminate the contract 解除合同 to alter the contract 修改合同 contract terms/clause 合同條款 contract provisions/stipulations 合同規定 Would you mind if we make a 5-year contract? What’s the term of this contract? We should include an arbitration clause in the contract. I think we should get the payment term in writing. Shall we take up the matter point by point? We need to make some changes about the payments. We think your draw contract needs some modification. I made a very close study of the draft contract. There are a few points which I’d like to bring up. for a little while 一會兒 This is getting out of my league We’re glad that the deal has come off nicely but I think we’d better go over a few details before signing the contract.

商務職場英語的精華，歸根結底就是 “清晰、專業、有分寸”。它不是賣弄詞彙，而是用最穩妥的結構，把話說得滴水不漏。核心心法只有一條：多談事實和方案，少談情緒和主觀。 下面是4大高頻場景的萬能句型“腳手架”，直接套用，幫你應對90%的職場溝通： 1. 郵件與書面溝通（核心：客氣地說“要”和“不要”） · 催進度/要材料（軟性施壓）： · “Just a gentle reminder on...” （溫和提醒一下關於……） · “Could you please prioritize this and get back to me by [時間]?” （能否優先處理並在……前回復我？） · 婉拒/無法滿足（給替代方案）： · “While I understand your point, we are unable to...” （我理解您的觀點，但我們無法……） · “We can’t do X, but we can offer Y instead.” （我們做不到X，但可以提供Y作爲替代。） 2. 會議與發言（核心：刷存在感且不搶話） · 打斷插話（禮貌且有禮）： · “Sorry to interrupt, but just to add to that...” （抱歉打斷，補充一點……） · “Can I just jump in here?” （我能插一句嗎？） · 拉回正題（拯救跑偏會議）： · “To bring us back to the main agenda...” （讓我們回到主要議程上……） · “Let’s park that for now and circle back.” （這個問題先擱置，稍後再議。） 3. 談判與協商（核心：強硬但留餘地） · 表示理解但立場堅定： · “We see the logic in your proposal; however, our position is...” （我們理解您提案的邏輯，但我們的立場是……） · 尋求折中： · “We’re willing to meet you halfway on...” （我們願意在……上各退一步。） 4. 演講與展示（核心：引導觀衆視線） · 切換主題： · “Let’s move on to the next slide, which highlights...” （我們看下一張幻燈片，它主要說明……） · 強調重點： · “The key takeaway here is...” （這裏的核心要點是……） --- 最後送你一個終極萬金油結構，任何回覆都能用（尤其甩鍋或出狀況時）： “Thank you for... + We appreciate... + To resolve this, we suggest... + Please let us know your thoughts.” （感謝…… + 我們理解…… + 爲解決此問題，我們建議…… + 請告知您的想法。） 這個結構把“感謝、共情、方案、行動”全包了，永遠不會出錯。

Listened to this book in the shower most of the time. Though not all the expressions are practical in nowadays' business conversations(especially some of them are too old-fashioned and maybe a little Chinglish), it's still pretty useful in certain ways. (The 54th book read in 2022)

想給先生找一本幫助他適應全英文工作環境的書，也養養他的學習習慣。萬幸翻開看了看，嗯……一般人可能配不上這本書，得是大boss纔敢這麼說話。也就是把了把關，不然翻車能翻溝裏。想起國外製作的工作場景英語中第二課就是如何請人幫助完成任務，還專門提醒只用一個please並不會讓人覺得客氣有禮貌，相比之下這本書裏教的是如何提前回家過年[偷笑]

將近20小時閱讀完，很多場景和句式很有用的。涵蓋的應用場景很全。很不錯的一本書。

Please ensure that those you intend to be present are properly informed. 務必確保出席會議的人都通知到。 作者把those you intend to invite和those suppose to be present這兩種表達方式混在一起，讓人懷疑其英文水平是否達到可以寫書的程度，沒有英文專業背景也沒有英文工作經歷不是問題，最終呈現的東西不合格纔是一個問題。

爲了維護讀書環境的安靜，我取消了幾個不認識的關注。如果影響到其他人，萬分抱歉！業務微信聊，隨時溝通！

packing list裝箱單

首次擺脫了abandon魔咒 可喜可賀🎉

一本商務英語的初級書，也算是開拓英語知識結構的一本書。看到最後卻有兩處點直接擊中了我。一處是在休息時，iPad裏放着的1001個願望，另一個是carton。